We, at Motorcade, are committed to meeting all of our customer expectations while serving customers with disabilities. We encourage and welcome any feedback regarding our services and our ability to meet our customer expectations. All feedback will be reviewed and responded to within 10 business days. Feedback can be provided by written or verbal methods including the following:
Communication is part of how we provide exceptional customer service. Information is usually shared in written, verbal or visual form. Our communication methods are flexible.
Motorcade Industries Inc. allows people with disabilities to bring and use their assistive devices on site. Our customers are encouraged to advise a staff member of any special needs that we can assist with and we will accommodate accordingly.
Motorcade Industries Inc. provides accessibility training to all staff including those who are involved in the development of customer service policies and processes. Training is provided upon commencement of employment and reviewed annually and/or when policy changes are made.
Motorcade Industries' Multi-Year Accessibility Plan outlines strategies and actions to identify, remove and prevent barriers for people with disabilities. This plan also details our strategy for meeting Ontario's Accessibility legislation, the "Accessibility for Ontarians with Disabilities Act, 2005" (AODA).
To see our Multi-Year Accessibility Plan, click here